Privacy Policy

1. Information We Collect

When you place an order or create an account on sandyscandles.online, we may collect the following information:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely through Stripe)
• Order history and product preferences
• Browser type, IP address, and device information

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Improve our products and website experience
• Send promotional emails (only with your consent)
• Prevent fraud and maintain site security

3. Payment Processing

All payments are processed securely through Stripe. We never store your full credit card number, expiration date, or CVV on our servers. Stripe is PCI DSS Level 1 certified, the highest level of certification in the payment industry.

4. Shipping Information

We share your shipping address with our fulfillment and shipping partners solely for the purpose of delivering your order. This information is not used for any other purpose.

5. Cookies and Tracking

We use essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors interact with our site. You can disable cookies in your browser settings, though this may affect site functionality.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website, processing payments, or delivering orders, provided they agree to keep your information confidential.

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission and secure storage practices. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion. Contact us to exercise these rights.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or your personal data, please contact us at contact@sandyscandles.online.